AOCA
(Automotive Oil Change Association)
BLOWS "WHISTLE" ON CHRYSLER DEALER WARRANTY
This news report is just in on December 12, 2007
It seems some of our Canadian Fast Lube operations just alerted the Automotive Oil Change Association (AOCA) about some misconduct of a Canadian Chrysler Dealer installing labels under the hood of their new cars at the dealership to state, "Using non-genuine Mopar lubricants could void the warranty" on your Chrysler in Ontario, Canada!!
Oh, this is a no-no. According to the Magnusion-Moss Act you can't do this people.
The label read, “Daimler Chrysler Canada reserves the right to deny warranty coverage if not all of the recommended scheduled maintenance is completed and performed using only genuine Mopar parts and lubricants.”
They went on to say that the vehicle owners whose cars are under warranty will not violate their warranty by having oil changes performed by someone – including fast lubes – other than their dealers.
“To our knowledge, this kind of activity is inconsistent with Canadian law, as it would be in the U.S.,” AOCA said about the notice. According to AOCA Executive Director Steve Christie, the association contacted Chrysler Canada Inc. about the notice in mid-November. When AOCA questioned Chrysler Canada, the company responded it “is not familiar with and has no knowledge relating to the notice … and the contents are not attributable to Chrysler Canada Inc. in any way.”
Chrysler had nothing to do with this and stated that "They just wouldn’t take that risk, I’m sure.” Further investigation revealed that the stickers had been produced and attached to vehicles by a local dealer. It appears there is only one car dealer in Canada that is doing this, right now, and I’m sure that will be corrected shortly according to the laws that state, you can't do this.
Chryslers stated, "We wanted to stop it now because it’s misleading to the consumers. We haven’t seen it in the U.S. There was no pattern of particular Chrysler models having the notice. It was just random,” they said.
The Automotive Oil Change Association has forwarded to all its members in Canada a copy of Chrysler Canada’s written response, so they can provide it to customers for clarification.
If you would like to read more on the Magnusion-Moss Act, go to http://www.google.com/ and search for this term.
We sell AMSOIL products to customers and one of the biggest questions is, "Is using AMSOIL going to void my new car warranty." Absolutely NOT.
The Magnusion-Moss act protects consumers when using non-factory accessiores and lubricants. To read more on this, visit our website, http://www.leadingedgeperformance.net/ and go to the Questions and Answers link or the Warranty Questions link on our website.
3 comments:
Unscrupulous to say the least. I would imagine this was the "brainchild" of someone within the dealership rather than the manufacturer who should know the letter of the law.
Scare tactics can and do bilk millions of dollars from consumers across our nation every day. Fortunately there are the watch-dog groups out there keeping abreast of these types of scams and fraudulent deceptions.
As an AMSOIL dealer in California, I appreciate seeing news like this when it hits the "wires" as it ironically has the reverse intended effect of strengthening my business. Thanks for the
update.
Monty Shindler
Terra Gem Enterprises
URL: www.terra-gem-enterprises.com
I just had an experience this week of an AMSOIL dealer in PA being told by his Jeep dealership they wouldn't respect his warranty because he hadn't "changed his oil at proper intervals."
His engine had seized up and he has 500 more miles on his extended warranty. His Direct Jobber has a whole file on times Chrysler has tried to get out of warranty issues because of their sludge problem. Sometimes they have and sometimes they haven't.
You know AMSOIL INC will be all over this one because of the Magnuson-Moss Act.
Keep informing the public of Truth, Mike. You are doing a good job!
Unscrupulous to say the least. I would imagine this was the "brainchild" of someone within the dealership rather than the manufacturer who should know the letter of the law.
Scare tactics can and do bilk millions of dollars from consumers across our nation every day. Fortunately there are the watch-dog groups out there keeping abreast of these types of scams and fraudulent deceptions.
As an AMSOIL dealer in California, I appreciate seeing news like this when it hits the "wires" as it ironically has the reverse intended effect of strengthening my business. Thanks for the
update.
Monty Shindler
Terra Gem Enterprises
URL: www.terra-gem-enterprises.com
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